Shipping Policy

Last updated: 2026

This Shipping Policy explains how shipping and delivery support are handled for orders or product requests made through goldswe.com.

1. Order processing

Orders are processed after the customer provides the required order and delivery information. Processing times may vary depending on product availability, destination, courier schedules and customer confirmation where needed.

2. Delivery times

Estimated delivery times are provided during the order process or in follow-up communication where applicable. Delivery times are estimates and may be affected by courier capacity, destination, public holidays, weather, customs checks or other circumstances outside our control.

3. Shipping costs

Shipping costs, if applicable, are displayed or communicated before the order is completed. Any available free shipping offer, delivery fee or destination-based charge will be shown according to the specific order conditions.

4. Delivery address

Customers are responsible for providing a complete and accurate delivery address, including recipient name, phone number, street address, city, postal code and country where required. Incorrect or incomplete address details may cause delivery delays or failed delivery attempts.

5. Courier and tracking

Where tracking is available, tracking information may be provided by email, SMS or another communication method after shipment. The courier used may vary depending on destination, product type and logistics availability.

6. Failed delivery attempts

If a courier cannot complete delivery because the recipient is unavailable, the address is incorrect or access is restricted, the customer may need to contact the courier or our support team to arrange the next steps.

7. Damaged package

If a package appears damaged at delivery, please document the issue with photos and contact us as soon as possible at info@goldswe.com. Include your order details and a description of the problem so we can review the case.

8. Delayed or missing package

If your package is delayed or has not arrived within the expected timeframe, contact us at info@goldswe.com with your order number and delivery details. We will review the shipment information and provide guidance where possible.

9. International shipping

International delivery availability may depend on the product, destination country, courier access and applicable import rules. Customers may be responsible for any local duties, taxes, customs fees or import requirements where applicable.

10. Shipping support contact

For any shipping-related issue, write to: info@goldswe.com