PRIVACY POLICY
Effective Date: January 2, 2026
COMPANY INFORMATION
Website Name: GoldSwe
Website URL: https://goldswe.com
Business Name: Dollar Media Technology Limited
Registered Address: Kam Fone Mansion, 16 Kam Fong Street, Yau Tsim Mong District, Kowloon, Mong Kok, Hong Kong
Contact Phone: +852 2359 7866
Email Support: info@goldswe.com
Business Type: Online Store / E-commerce Retailer
Delivery Area: European Union and selected European Economic Area countries
Payment Methods: Cash on Delivery (COD)
Order Processing Time: Orders processed quickly after confirmation
Average Delivery Time: 24–48 hours depending on destination
Return Window: 30 days from delivery date
PRIVACY POLICY
This Privacy Policy describes how goldswe.com collects, uses, stores, and protects personal data when customers and visitors interact with the website.
This policy is designed to comply with the General Data Protection Regulation (GDPR) (Regulation EU 2016/679) and relevant European data protection legislation.
The company is committed to ensuring that personal data is processed lawfully, fairly, and transparently.
1. DATA CONTROLLER INFORMATION
The entity responsible for processing personal data on this website is:
Dollar Media Technology Limited
Kam Fone Mansion
16 Kam Fong Street
Yau Tsim Mong District
Kowloon, Mong Kok
Hong Kong
Email: info@goldswe.com
Phone: +852 2359 7866
For any privacy-related inquiries, customers may contact the company using the email address listed above.
2. LEGAL BASIS FOR DATA PROCESSING (GDPR ARTICLE 6)
Personal data is processed only when there is a lawful basis under Article 6 of the GDPR.
The legal bases used include:
Article 6(1)(b) — Contractual Necessity
Processing is necessary to fulfill a contract with the customer, such as:
Processing orders
Managing deliveries
Handling returns and refunds
Providing customer support
Article 6(1)(c) — Legal Obligation
Processing may be necessary to comply with legal obligations, including:
Accounting requirements
Tax regulations
Consumer protection regulations
Article 6(1)(f) — Legitimate Interests
Processing may occur where necessary for legitimate business interests, such as:
Fraud prevention
Website security
Service improvements
Customer support management
Article 6(1)(a) — Consent
Where required, processing may occur based on the customer’s consent, such as:
Marketing communications
Optional analytics cookies
Users may withdraw consent at any time.
3. TYPES OF PERSONAL DATA COLLECTED
The website may collect various categories of personal data depending on user interaction.
3.1 Data Provided During Orders
When customers place an order, the following information may be collected:
Full name
Delivery address
Phone number
Email address
Order details
Delivery preferences
This data is necessary for order processing and delivery.
3.2 Customer Support Data
When customers contact support, the company may collect:
Email correspondence
Customer inquiry details
Order reference information
This data helps resolve customer requests efficiently.
3.3 Automatically Collected Data
When visiting the website, certain technical data may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Website interaction data
Referring pages
This information helps improve website performance and security.
3.4 Cookie Data
Cookies may collect data regarding website usage patterns and preferences.
More information about cookies is provided in the Cookie Policy.
4. PURPOSES OF DATA PROCESSING
Personal data may be used for the following purposes:
Processing and fulfilling customer orders
Delivering purchased products
Providing customer support
Managing returns and refunds
Improving website functionality
Preventing fraud and abuse
Complying with legal obligations
Conducting internal analytics
Data processing is limited to purposes compatible with those outlined above.
5. DATA RETENTION PERIODS
Personal data is retained only for as long as necessary to fulfill the purposes described in this policy.
Retention periods may include:
Order information: retained for accounting and legal compliance requirements
Customer support records: retained for service improvement and dispute resolution
Website analytics data: retained for statistical analysis and service improvement
Once retention periods expire, data is securely deleted or anonymized.
6. THIRD PARTY DATA PROCESSORS
The company may share personal data with trusted third-party service providers when necessary to operate the business.
Examples include:
Courier and logistics companies
IT infrastructure providers
Website hosting services
Analytics service providers
Fraud prevention services
These providers are required to process data only according to contractual agreements and applicable data protection laws.
7. DATA SECURITY MEASURES
The company implements appropriate technical and organizational measures to protect personal data against:
Unauthorized access
Accidental loss
Destruction
Alteration
Disclosure
Security measures may include:
Secure server infrastructure
Data encryption
Restricted access to personal data
Regular security monitoring
Despite these safeguards, no online system can guarantee absolute security.
8. INTERNATIONAL DATA TRANSFERS
As the company operates internationally, personal data may be transferred outside the European Economic Area.
When such transfers occur, appropriate safeguards are implemented, including:
Standard Contractual Clauses approved by the European Commission
Data processing agreements with service providers
Security measures designed to protect personal data
These safeguards ensure that transferred data receives adequate protection.
9. CUSTOMER RIGHTS UNDER GDPR
Under Articles 12–23 of the GDPR, individuals have the following rights regarding their personal data.
Right of Access
Customers have the right to request confirmation of whether personal data is being processed and to obtain access to that data.
Right to Rectification
Customers may request correction of inaccurate or incomplete personal data.
Right to Erasure
Customers may request deletion of their personal data when certain legal conditions apply.
Right to Restrict Processing
Customers may request limitation of how their personal data is processed in certain situations.
Right to Data Portability
Customers may request that their personal data be provided in a structured, commonly used format.
Right to Object
Customers may object to certain types of processing, particularly processing based on legitimate interests.
10. RIGHT TO LODGE A COMPLAINT
If customers believe their data protection rights have been violated, they may file a complaint with the relevant supervisory authority in their country of residence.
Information about supervisory authorities is available through European data protection networks.
11. CHILDREN’S PRIVACY
The website is not intended for individuals under the age of 16.
The company does not knowingly collect personal data from children.
If such data is discovered, it will be removed promptly.
12. POLICY CHANGES
This Privacy Policy may be updated periodically to reflect changes in legal requirements or operational practices.
Any updates will be published on the website with a revised effective date.
Users are encouraged to review the policy regularly.
13. CONTACT FOR PRIVACY MATTERS
For privacy-related inquiries, requests, or complaints, customers may contact:
Dollar Media Technology Limited
Kam Fone Mansion
16 Kam Fong Street
Yau Tsim Mong District
Kowloon, Mong Kok
Hong Kong
Email: info@goldswe.com
Phone: +852 2359 7866