SHIPPING POLICY

Effective Date: January 2, 2026

COMPANY INFORMATION

Website Name: GoldSwe
Website URL: https://goldswe.com
Business Name: Dollar Media Technology Limited
Registered Address: Kam Fone Mansion, 16 Kam Fong Street, Yau Tsim Mong District, Kowloon, Mong Kok, Hong Kong
Contact Phone: +852 2359 7866
Email Support: info@goldswe.com
Business Type: Online Store / E-commerce Retailer
Delivery Area: European Union and selected European Economic Area countries
Payment Methods: Cash on Delivery (COD)
Order Processing Time: Orders processed quickly after confirmation
Average Delivery Time: 24–48 hours depending on destination
Return Window: 30 days from delivery date

SHIPPING POLICY

This Shipping Policy explains how orders placed on goldswe.com are processed, shipped, and delivered to customers across Europe.

The policy ensures transparency in accordance with applicable consumer protection regulations including Directive 2011/83/EU on Consumer Rights and general EU e-commerce transparency requirements.

1. DELIVERY AREA

GoldSwe provides delivery services to customers located in:

  • European Union member states

  • European Economic Area countries

  • Selected European destinations depending on courier service availability

Delivery availability may vary depending on logistics coverage and local courier networks.

Customers are advised to verify that their delivery address is serviceable before placing an order.

2. ORDER PROCESSING

Orders are processed after successful confirmation of the purchase request.

Processing includes:

  • Order verification

  • Inventory allocation

  • Packaging preparation

  • Courier dispatch arrangement

The standard order processing time is typically within 24 hours from order confirmation.

Orders placed during weekends or public holidays may be processed on the next working business day.

The company reserves the right to conduct additional verification procedures if suspicious activity or inaccurate order information is detected.

3. SHIPPING METHODS

Orders are delivered through reliable international courier partners with established logistics networks in Europe.

Typical courier services used include:

  • Express courier networks

  • Regional logistics partners

  • International parcel delivery providers

The specific courier used may vary depending on destination, delivery speed requirements, and operational logistics.

The company selects the most appropriate shipping partner to ensure efficient and reliable delivery.

4. DELIVERY ESTIMATES

GoldSwe aims to provide fast delivery across Europe.

Estimated delivery time:

24–48 hours on average after dispatch

Delivery timelines may vary depending on:

  • Customer location

  • Courier operational capacity

  • Weather conditions

  • Public holidays

  • Customs or border processing where applicable

Delivery times presented on the website are estimates and should not be interpreted as guaranteed delivery deadlines.

5. SHIPPING FEES

Shipping costs may vary depending on:

  • Destination country

  • Delivery method

  • Promotional offers

  • Order size or weight

The final shipping cost, if applicable, will always be clearly presented to the customer before completing the order.

The company may occasionally offer free shipping promotions or discounted delivery campaigns.

6. CASH ON DELIVERY SHIPPING PROCESS

GoldSwe offers Cash on Delivery (COD) as the primary payment method.

Under this model:

  • Customers pay the courier directly at the time of delivery.

  • Payment is collected only after the package arrives at the customer’s address.

Customers must ensure that payment is available when the courier arrives.

Failure to accept delivery may lead to restrictions on future orders.

7. ORDER TRACKING

Once an order is dispatched, customers may receive shipment tracking information where available.

Tracking may include:

  • Shipment reference number

  • Courier name

  • Estimated delivery status updates

Tracking information allows customers to monitor the progress of their shipment until delivery.

Not all courier services provide full real-time tracking depending on the destination.

8. DELIVERY ADDRESS RESPONSIBILITY

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes:

  • Full name of the recipient

  • Complete delivery address

  • Postal code

  • Valid contact phone number

Incorrect or incomplete addresses may result in:

  • Delivery delays

  • Failed delivery attempts

  • Return of the package to the sender

The company cannot be held responsible for delivery failures caused by inaccurate address details provided by the customer.

9. FAILED DELIVERY ATTEMPTS

If a delivery attempt is unsuccessful, the courier may:

  • Attempt delivery again

  • Contact the customer to arrange a new delivery time

  • Hold the package at a local distribution center for pickup

If a customer repeatedly fails to accept delivery without valid reason, the order may be cancelled and the company may limit future purchase access.

10. DELIVERY DELAYS

While the company aims to meet delivery estimates, delays may occasionally occur due to factors outside of the company’s control.

Possible causes include:

  • Courier operational issues

  • Severe weather conditions

  • Customs inspections

  • Transportation disruptions

  • Increased seasonal shipping volume

In such cases, customers will be informed when possible and the company will work with courier partners to resolve the situation.

11. CUSTOMS AND IMPORT REGULATIONS

For deliveries within the European Union, customs duties typically do not apply due to the single market framework.

However, depending on shipment origin and logistics arrangements, certain countries may apply local import procedures.

Customers are responsible for complying with local import regulations where applicable.

The company provides reasonable assistance if customs clarification is required.

12. PACKAGE INSPECTION UPON DELIVERY

Customers are encouraged to inspect the package upon delivery.

If the package appears:

  • Damaged

  • Opened

  • Tampered with

Customers should inform the courier immediately and contact customer support.

Taking photos of damaged packages before opening them is recommended for documentation purposes.

13. LOST OR STOLEN SHIPMENTS

If a shipment appears lost in transit, customers should contact customer support immediately.

The company will initiate an investigation with the courier partner.

Resolution options may include:

  • Replacement shipment

  • Refund where appropriate

  • Shipment recovery assistance

If a package is marked as delivered by the courier but cannot be located, customers must notify the company within a reasonable timeframe.

14. SHIPPING POLICY CHANGES

GoldSwe reserves the right to update this Shipping Policy when operational or legal requirements change.

Updated versions will be published on the website with the revised effective date.

Customers are encouraged to review the policy periodically.

15. CUSTOMER SUPPORT

For shipping-related questions, delivery issues, or tracking assistance, customers may contact:

Dollar Media Technology Limited
Kam Fone Mansion
16 Kam Fong Street
Yau Tsim Mong District
Kowloon, Mong Kok
Hong Kong

Email: info@goldswe.com
Phone: +852 2359 7866

Customer support will assist with delivery inquiries and shipment updates as quickly as possible.