TERMS AND CONDITIONS

Effective Date: January 2, 2026

TERMS AND CONDITIONS OF USE AND SALE

These Terms and Conditions govern the use of the website goldswe.com and the purchase of products offered through the platform.

By accessing the website or placing an order, the customer confirms that they have read, understood, and accepted these Terms and Conditions.

These Terms apply to all users of the website including visitors, customers, and any other person accessing the website.

1. LEGAL IDENTIFICATION OF THE BUSINESS

This website is operated by:

Dollar Media Technology Limited
Kam Fone Mansion
16 Kam Fong Street
Yau Tsim Mong District
Kowloon, Mong Kok
Hong Kong

Customer support contact:

Email: info@goldswe.com
Phone: +852 2359 7866

The company operates an international e-commerce platform offering consumer products delivered across Europe.

2. SCOPE OF THESE TERMS

These Terms and Conditions regulate:

Access to the website
The purchase of products through the website
The rights and obligations of customers and the company
Consumer protection compliance in accordance with Directive 2011/83/EU on Consumer Rights
Applicable commercial practices in accordance with Directive 2005/29/EC on Unfair Commercial Practices

These Terms apply to every order placed through the website.

3. ELIGIBILITY TO USE THE WEBSITE

Customers must:

Be at least 18 years old, or
Have legal authorization from a guardian if under the legal purchasing age in their jurisdiction.

By placing an order, the customer confirms that:

The information provided is accurate and complete
They have legal capacity to enter into a binding contract

The company reserves the right to refuse service where misuse or fraudulent activity is suspected.

4. PRODUCT DESCRIPTIONS AND ACCURACY

The website presents product descriptions, specifications, images, and features intended to provide accurate and transparent information.

However:

Minor differences in color, packaging, or design may occur due to manufacturing updates or display variations.
Product images are illustrative representations and may not always reflect exact physical appearance.

The company makes reasonable efforts to ensure product information is accurate but does not guarantee that all content is free of minor errors.

If a significant error in product information occurs, the company reserves the right to correct the information and inform affected customers.

5. PRICING TRANSPARENCY

All prices displayed on the website are clearly indicated before the customer confirms an order.

Prices include applicable taxes where required under EU consumer regulations.

Additional charges that may apply include:

Delivery fees where applicable
Customs duties if required by destination jurisdiction

The final order total is presented to the customer before order confirmation.

6. ORDER PROCESS AND ACCEPTANCE

The ordering process includes the following steps:

Customer selects products and adds them to the shopping cart
Customer provides delivery details
Customer reviews order summary
Customer confirms order

After submission, an order confirmation notification is sent via email.

The company reserves the right to cancel or refuse orders in cases such as:

Suspected fraudulent activity
Incorrect pricing due to system errors
Incomplete or incorrect delivery information
Product unavailability

If an order cannot be fulfilled, the customer will be notified promptly.

7. CASH ON DELIVERY PAYMENT TERMS

GoldSwe primarily operates using a Cash on Delivery (COD) payment model.

This means:

Customers pay the courier upon delivery of the product.
No online payment is required when placing the order.

Customers must ensure that payment is available at the time of delivery.

If a customer repeatedly refuses deliveries without valid reason, the company reserves the right to restrict future orders.

8. ORDER CANCELLATION RIGHTS

Consumers located within the European Union benefit from cancellation rights under Directive 2011/83/EU on Consumer Rights.

Customers may cancel an order:

Before shipment confirmation
Within the withdrawal period described in the Return Policy

Orders already shipped must follow the return procedure described in the Return and Refund Policy.

9. CONSUMER RIGHTS UNDER EU LAW

Customers purchasing goods through this website benefit from legal protections including:

Transparent pricing
Pre-contractual information
Right of withdrawal
Legal warranty rights
Access to dispute resolution mechanisms

These rights are established under:

Directive 2011/83/EU (Consumer Rights Directive)
Directive 1999/44/EC on Sale of Consumer Goods
Directive (EU) 2019/771 on consumer goods guarantees

Nothing in these Terms limits the statutory rights of consumers under applicable law.

10. CUSTOMER ACCOUNT RESPONSIBILITY

Where customers create accounts on the website, they are responsible for:

Maintaining confidentiality of login credentials
Ensuring information remains accurate
Preventing unauthorized access to their account

The company is not responsible for losses resulting from unauthorized account use caused by customer negligence.

11. WEBSITE USAGE RULES

Users of the website agree not to:

Use the website for illegal activities
Attempt to interfere with website security
Upload malicious software or harmful content
Scrape, copy, or redistribute website data without authorization

Violation of these rules may result in access restrictions or legal action.

12. INTELLECTUAL PROPERTY RIGHTS

All content on the website including:

Logos
Product descriptions
Website design
Graphics
Images
Software components

is protected under intellectual property laws.

Unauthorized reproduction, distribution, or use of this material is prohibited without written permission from the company.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law, the company shall not be liable for:

Indirect or consequential damages
Loss of profit or business opportunities
Delays caused by courier services
Events beyond reasonable control including force majeure

This limitation does not affect statutory consumer rights.

14. INDEMNIFICATION

Customers agree to indemnify and hold harmless the company from claims resulting from:

Breach of these Terms
Misuse of the website
Fraudulent or unlawful activities performed through their account.

15. GOVERNING LAW AND JURISDICTION

These Terms are governed by applicable international commercial regulations and consumer protection laws relevant to the markets where products are sold.

Consumers residing in the European Union retain the right to rely on mandatory consumer protection laws applicable in their country of residence.

16. DISPUTE RESOLUTION

Customers are encouraged to contact customer support first to resolve any dispute.

Email: info@goldswe.com

If the dispute cannot be resolved directly, EU consumers may access the European Commission Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr

This platform allows consumers and traders to resolve disputes related to online purchases.

17. FORCE MAJEURE

The company shall not be liable for delays or failure to perform obligations due to events beyond reasonable control including:

Natural disasters
War
Government restrictions
Supply chain disruptions
Courier service interruptions

In such cases, order fulfillment may be delayed until normal operations resume.

18. MODIFICATIONS TO THESE TERMS

The company reserves the right to update or modify these Terms at any time.

Updated versions will be published on the website with a revised effective date.

Customers are encouraged to review the Terms periodically.

19. CONTACT INFORMATION

For questions regarding these Terms and Conditions, customers may contact: