ORDER CANCELLATION POLICY
Effective Date: January 2, 2026
COMPANY INFORMATION
Website Name: GoldSwe
Website URL: https://goldswe.com
Business Name: Dollar Media Technology Limited
Registered Address: Kam Fone Mansion, 16 Kam Fong Street, Yau Tsim Mong District, Kowloon, Mong Kok, Hong Kong
Contact Phone: +852 2359 7866
Email Support: info@goldswe.com
Business Type: Online Store / E-commerce Retailer
Delivery Area: European Union and selected European Economic Area countries
Payment Methods: Cash on Delivery (COD)
Order Processing Time: Orders processed quickly after confirmation
Average Delivery Time: 24–48 hours depending on destination
Return Window: 30 days from delivery date
ORDER CANCELLATION POLICY
This Order Cancellation Policy explains the conditions under which customers may cancel orders placed on goldswe.com.
The policy complies with European consumer protection requirements under Directive 2011/83/EU on Consumer Rights and related e-commerce regulations.
1. ORDER CANCELLATION BEFORE SHIPMENT
Customers may cancel an order before it has been shipped.
To cancel an order, customers must contact customer support as soon as possible.
Cancellation requests should be sent to:
The request must include:
Customer name
Order number
Product ordered
If the order has not yet been dispatched, the cancellation will normally be processed without any additional charges.
2. ORDER CANCELLATION AFTER SHIPMENT
If an order has already been shipped, it may no longer be possible to cancel it immediately.
In such cases, customers may:
Refuse the delivery when the courier arrives, or
Accept the delivery and initiate a return according to the Return and Refund Policy
3. RIGHT OF WITHDRAWAL (EU CONSUMERS)
Under Directive 2011/83/EU, customers located in the European Union have the right to withdraw from a purchase within 14 days of receiving the product, without providing any reason.
To exercise the withdrawal right, customers must notify the company through email:
The notification must clearly state the intention to withdraw from the purchase.
4. CANCELLATION DUE TO ORDER ERRORS
If an order was placed with incorrect information such as:
Wrong address
Incorrect product selection
Typographical errors
customers should contact support immediately.
If the order has not yet been processed, the company may update the order details.
5. COMPANY RIGHT TO CANCEL ORDERS
The company reserves the right to cancel an order in certain circumstances, including:
Product stock shortages
Incorrect pricing caused by system errors
Suspected fraudulent transactions
Incomplete delivery information
Logistics or courier restrictions
If the company cancels an order, the customer will be informed promptly.
6. REFUND AFTER CANCELLATION
If a cancellation occurs before shipment and payment was not yet collected (as with Cash on Delivery), no charges will apply.
If payment was already made through an alternative method, a refund will be processed in accordance with the Return and Refund Policy.
7. POLICY CHANGES
This Order Cancellation Policy may be updated periodically to reflect operational or legal changes.
Updated versions will be published on the website with the revised effective date.
8. CONTACT INFORMATION
For cancellation requests or assistance with an order, customers may contact:
Dollar Media Technology Limited
Kam Fone Mansion
16 Kam Fong Street
Yau Tsim Mong District
Kowloon, Mong Kok
Hong Kong
Email: info@goldswe.com
Phone: +852 2359 7866