ABOUT US

Effective Date: January 2, 2026

ABOUT GOLDSWE

GoldSwe is an international online retail platform operated by Dollar Media Technology Limited, dedicated to offering a carefully selected range of consumer products designed to improve everyday convenience, comfort, and functionality.

Our mission is to provide customers across Europe with access to innovative and practical products while ensuring a transparent, secure, and reliable shopping experience.

By combining efficient logistics with customer-focused service, GoldSwe strives to make modern online shopping simple and accessible.

OUR BUSINESS MODEL

GoldSwe operates as a cross-border e-commerce platform that connects customers with quality consumer products sourced from trusted global supply networks.

The company focuses on delivering products that meet practical everyday needs while maintaining competitive pricing and fast delivery.

Our operational model is built around three key principles:

Reliability
We work with established logistics providers to ensure orders are delivered safely and efficiently.

Transparency
Customers are provided with clear product descriptions, pricing information, and detailed policies that outline their rights and protections.

Customer Support
Our support team is available to assist customers with inquiries, order management, returns, and product information.

FAST DELIVERY ACROSS EUROPE

GoldSwe aims to provide fast and reliable delivery services throughout the European market.

Orders are processed quickly and shipped using trusted courier partners.

Typical delivery timelines average 24–48 hours, depending on the destination and courier availability.

Efficient logistics partnerships help ensure that customers receive their orders as quickly as possible.

CASH ON DELIVERY PAYMENT OPTION

To make online shopping more accessible and convenient, GoldSwe offers Cash on Delivery (COD) as a primary payment option.

This means customers only pay for their orders when the package arrives at their doorstep, providing additional confidence and flexibility during the purchasing process.

The COD payment method eliminates the need for online payment during checkout.

CUSTOMER PROTECTION AND TRANSPARENCY

GoldSwe operates with a strong focus on consumer protection and transparency.

Customers purchasing through the platform benefit from:

Clear pricing and order information
A defined return and refund policy
Legal warranty protections under applicable consumer laws
Access to customer support for assistance and dispute resolution

These protections help ensure that customers can shop with confidence.

OUR COMMITMENT TO CUSTOMER SERVICE

Customer satisfaction is an essential part of the GoldSwe business philosophy.

Our support team assists customers with:

Order inquiries
Delivery tracking
Returns and warranty claims
Product information
General support requests

The company strives to respond to inquiries in a timely and professional manner.

DATA PRIVACY AND SECURITY

Protecting customer information is a priority for GoldSwe.

Personal data is handled in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Security measures are implemented to ensure that customer information remains protected throughout the purchasing process.

CONTINUOUS IMPROVEMENT

GoldSwe continuously works to improve its services, product selection, and logistics processes in order to deliver a better experience for customers.

Customer feedback plays an important role in helping the company refine its operations and maintain high service standards.

CONTACT INFORMATION

For inquiries about the company, products, or services, customers may contact:

Dollar Media Technology Limited
Kam Fone Mansion
16 Kam Fong Street
Yau Tsim Mong District
Kowloon, Mong Kok
Hong Kong

Email: info@goldswe.com
Phone: +852 2359 7866