PAYMENT POLICY
Effective Date: January 2, 2026
COMPANY INFORMATION
Website Name: GoldSwe
Website URL: https://goldswe.com
Business Name: Dollar Media Technology Limited
Registered Address: Kam Fone Mansion, 16 Kam Fong Street, Yau Tsim Mong District, Kowloon, Mong Kok, Hong Kong
Contact Phone: +852 2359 7866
Email Support: info@goldswe.com
Business Type: Online Store / E-commerce Retailer
Delivery Area: European Union and selected European Economic Area countries
Payment Methods: Cash on Delivery (COD)
Order Processing Time: Orders processed quickly after confirmation
Average Delivery Time: 24–48 hours depending on destination
Return Window: 30 days from delivery date
PAYMENT POLICY
This Payment Policy explains how payments are handled for orders placed on goldswe.com.
The policy provides transparency regarding payment procedures, security practices, and dispute resolution mechanisms in accordance with applicable EU consumer protection regulations, distance selling rules, and e-commerce transparency standards.
1. ACCEPTED PAYMENT METHODS
GoldSwe currently supports the following payment method:
Cash on Delivery (COD)
Customers pay the courier when the order is delivered to the specified address.
No online payment is required during the checkout process.
The total amount due will be clearly communicated during the order confirmation process.
2. CASH ON DELIVERY PROCESS
When selecting Cash on Delivery, the payment process works as follows:
The customer places an order on the website.
The order is confirmed and prepared for shipment.
The courier delivers the package to the customer.
Payment is made directly to the courier at the time of delivery.
Customers must ensure that the full payment amount is available at the time of delivery.
Failure to provide payment may result in cancellation of the order.
3. CURRENCY AND PRICING
Prices displayed on the website may be presented in a currency relevant to the customer’s location.
The final payment amount will always be displayed clearly before the order is confirmed.
Where required, the courier may collect payment in the local currency used within the delivery region.
Currency conversion rates may be applied depending on courier payment processing systems.
The company makes reasonable efforts to ensure price transparency and accuracy.
4. ORDER CONFIRMATION
After placing an order, the customer will receive confirmation through the contact information provided during checkout.
The confirmation typically includes:
Order number
Product details
Delivery address
Payment method
Total order value
Customers should review the confirmation carefully and contact support immediately if incorrect information is identified.
5. PAYMENT SECURITY
Although payments are made upon delivery, the company maintains strict operational procedures to ensure the security of customer transactions.
Security measures include:
Secure order processing systems
Fraud detection procedures
Data protection protocols compliant with GDPR (Regulation EU 2016/679)
Secure communication channels for customer support
These safeguards help protect both the company and customers from fraudulent activities.
6. FRAUD PREVENTION
To protect customers and ensure safe transactions, the company may implement fraud prevention procedures.
These measures may include:
Order verification checks
Address validation
Contact confirmation requests
Monitoring suspicious purchasing patterns
If suspicious activity is detected, the company reserves the right to delay, verify, or cancel the order.
Customers may be contacted to confirm order details before shipment.
7. REFUSED OR UNPAID DELIVERIES
If a customer refuses to accept delivery without a legitimate reason, the courier may return the package.
Repeated refusal of deliveries may result in:
Temporary suspension of ordering privileges
Restriction of future Cash on Delivery orders
Additional verification requirements for future purchases
These measures help ensure fair use of logistics services and reduce unnecessary shipping costs.
8. PAYMENT DISPUTES
If a customer believes a payment request is incorrect, they should contact customer support immediately.
Support contact:
Email: info@goldswe.com
Phone: +852 2359 7866
The company will investigate the matter and provide assistance.
If the issue cannot be resolved directly, consumers located within the European Union may also access the European Commission Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
This platform allows consumers and traders to resolve disputes related to online purchases.
9. ORDER CANCELLATION BEFORE PAYMENT
Customers may cancel orders before shipment by contacting customer support as soon as possible.
If the order has not yet been dispatched, cancellation may be processed without additional charges.
Orders already shipped must follow the procedures described in the Return and Refund Policy.
10. PAYMENT TRANSPARENCY
GoldSwe is committed to providing transparent pricing and payment information.
Before completing an order, customers will always see:
Product price
Delivery costs where applicable
Total order amount payable upon delivery
No hidden charges will be applied after order confirmation.
11. POLICY UPDATES
This Payment Policy may be updated periodically to reflect changes in payment systems, legal requirements, or operational procedures.
Updated versions will be published on the website with a revised effective date.
Customers are encouraged to review the policy regularly.
12. CONTACT INFORMATION
For payment-related inquiries or assistance, customers may contact:
Dollar Media Technology Limited
Kam Fone Mansion
16 Kam Fong Street
Yau Tsim Mong District
Kowloon, Mong Kok
Hong Kong
Email: info@goldswe.com
Phone: +852 2359 7866
Customer support will assist with any payment-related questions or issues.