WARRANTY POLICY

Effective Date: January 2, 2026

COMPANY INFORMATION

Website Name: GoldSwe
Website URL: https://goldswe.com
Business Name: Dollar Media Technology Limited
Registered Address: Kam Fone Mansion, 16 Kam Fong Street, Yau Tsim Mong District, Kowloon, Mong Kok, Hong Kong
Contact Phone: +852 2359 7866
Email Support: info@goldswe.com
Business Type: Online Store / E-commerce Retailer
Delivery Area: European Union and selected European Economic Area countries
Payment Methods: Cash on Delivery (COD)
Order Processing Time: Orders processed quickly after confirmation
Average Delivery Time: 24–48 hours depending on destination
Return Window: 30 days from delivery date

WARRANTY POLICY

This Warranty Policy explains the legal warranty rights available to customers who purchase products from goldswe.com.

The policy is designed to comply with European consumer protection legislation, including Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods, as well as other applicable consumer protection laws within the European Economic Area.

This warranty policy applies to all eligible physical products sold through the website.

1. LEGAL WARRANTY OF CONFORMITY

Under European consumer protection laws, customers benefit from a legal guarantee of conformity.

This means that all products sold must:

  • Match the product description provided on the website

  • Be suitable for the purposes for which goods of that type are normally used

  • Possess the qualities and performance that consumers can reasonably expect

If a product fails to meet these conditions, the consumer may be entitled to legal remedies.

2. WARRANTY PERIOD

The statutory legal warranty period within the European Union is two (2) years from the date the product is delivered to the consumer, unless local laws provide a longer period.

During this period, consumers may request remedies if the product does not conform to the contract of sale.

3. DEFECTIVE PRODUCTS

A product may be considered defective if it:

  • Does not function as intended

  • Contains manufacturing defects

  • Does not match the advertised specifications

  • Becomes unusable due to internal faults not caused by misuse

If a defect occurs, customers must contact customer support as soon as possible.

4. CUSTOMER REMEDIES

If a product is found to be defective or non-conforming, customers may be entitled to one of the following remedies:

  1. Repair of the product

  2. Replacement with a new product

  3. Price reduction

  4. Full refund

The appropriate remedy will be determined based on the nature of the defect and product availability.

Repair or replacement will normally be offered as the first remedy unless it is impossible or disproportionate.

5. REPORTING A WARRANTY CLAIM

Customers must report warranty issues to customer support by contacting:

Email: info@goldswe.com

The request should include:

  • Customer name

  • Order number

  • Product name

  • Description of the issue

  • Photographs or video evidence where applicable

Customer support will review the claim and provide further instructions.

6. PRODUCT INSPECTION

In some cases, the company may request that the product be returned for inspection before a warranty remedy is issued.

Inspection allows the company to determine:

  • The cause of the defect

  • Whether the issue falls under warranty coverage

  • The appropriate resolution

Customers will receive instructions on how to return the item if necessary.

7. WARRANTY EXCLUSIONS

The warranty does not apply to issues resulting from:

  • Improper use or misuse of the product

  • Physical damage caused by the customer

  • Unauthorized modifications

  • Normal wear and tear

  • Failure to follow product instructions

  • Damage caused by external factors such as accidents or improper storage

Products damaged due to these factors may not qualify for warranty service.

8. MANUFACTURER WARRANTIES

Some products may also include warranties provided directly by the manufacturer.

Manufacturer warranties may have different terms, durations, or procedures.

Where applicable, customers may choose to contact the manufacturer directly.

However, the statutory legal warranty under EU law remains valid regardless of manufacturer warranties.

9. WARRANTY CLAIM PROCESSING

Once a warranty claim is approved, the company will inform the customer of the next steps.

Processing may include:

  • Product repair

  • Product replacement

  • Refund or partial refund

  • Return shipping instructions

The company aims to resolve warranty claims within a reasonable timeframe.

10. COSTS RELATED TO WARRANTY CLAIMS

If the warranty claim is confirmed as valid, the company will cover reasonable costs associated with the remedy, including return shipping where applicable.

Customers will receive instructions before returning any product.

11. LIMITATION OF WARRANTY

This warranty applies only to products purchased directly through goldswe.com.

The warranty does not extend to products purchased through third-party resellers.

Nothing in this policy limits statutory consumer rights under applicable law.

12. POLICY UPDATES

The company reserves the right to update this Warranty Policy when necessary to reflect legal, operational, or product changes.

Updated versions will be published on the website with a revised effective date.

13. CONTACT INFORMATION

For warranty claims or questions regarding product defects, customers may contact:

Dollar Media Technology Limited
Kam Fone Mansion
16 Kam Fong Street
Yau Tsim Mong District
Kowloon, Mong Kok
Hong Kong

Email: info@goldswe.com
Phone: +852 2359 7866